Offre #99539

Junior CSR with PT/SP/EN and FR

Commercial & Support, Account Management, Hotline / Service clients, Service après Vente

Description du poste

Our client is urgently looking for a :

Junior CSR with PT/SP/EN and FR

Immediate start - temporary mission


Mission:

  • Provide strong customer service towards Portugal and Spanish markets
  • Act as the main back-up in teh customer service for the French market 
  • Deal with customer's order through the ERP system
  • Be the main interface with logistics, ensure stocks availability and goods delivery ontime
  • Manage customer's queries and complaints in the day-to-day business by phone and by email
  • Be involved in the rocess improvment of the CS department
  • Manage billing and invoicing
  • Ad-hoc administrative duties 

Profile:

  • Portuguese mother tongue and excellent level in Spanish (C2)
  • English fluent, French, fluent 
  • Available for an immediate start
  • Customer focused and service oriented 
  • Minimum 1 year working in a customer interfacing environment, with direct customer contact
  • Excellent Telephone skills with a pleasant manner, ability to adapt to difficult situations and confidently provide customers with the highest standard of service 
  • Enjoys working as part of a team
  • Flexible & applies good analysis & judgment with the ability to prioritize multiple tasks according to the changing requirements of the working day 
  • Well organized, pro-active and attentive to details  
  • Good computer skills (ERP Systems)
  • Fully available for an immediate start
Resume in English

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