Offre #102163

Export assistant (Port/Spa/Eng)

Commercial & Support, Accueil téléphonique & Réception, Account Management, Administration & Secrétariat, Hotline / Service clients, Service après Vente

Description du poste

On behalf of our client, a global company who is currently searching for a bright and dynanic :

Export assistant

Portuguese mother tongue, English and Spanish fluent 



  • 2 to 5 years experience in a customer service by supporting portuguese market
  • Portuguese mother tongue, English and Spanish fluent (advanced), French is an asset.
  • Good command of MS Office and ERP Systemen (Oracle or SAP)
  • Team player and able to deliver a high level of customer' service
  • Swiss citizen or valid work permit (L, B, C or G)
  • Quickly available (1 month maximum)

Main missions:

The role will consist in supporting Portuguese and Spanish markets by :

  • Dealing with a high volume of incoming calls
  • Being interface between clients and production sites
  • Taking care all order processing from A to Z into the ERP system
  • Checking stock availability before sending the product
  • Managing customers' goods delivery on time
  • Preparing documentation and invoicing
  • Managing customers queries and complaints
  • Updating and maintaining database
  • Participating to improve existing process
  • Producing reports and KPI's relating to the business. 


Please apply with a resume in English in Word format.


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