Introduction

Description de la mission

• Receives calls and ensures the primary point of contact between the caller and the NGO
• Collects data on individual cases and provides relevant details for follow up by relevant departments
• Records the details of each contact with callers in relevant system and ensures that the information received is classified into pre-determined reference categories
• Assesses if certain cases need to be handled sensitively and ensures relevant documentation and records for sensitive cases are treated securely and confidentially
• Exchanges and coordinates information within the different departments
• Consolidates all relevant information (statistics, overview, analysis, feedback if further information needed)
• Implements requests from departments for surveys or verifications

Profil attendu

• Previous experience in call centers, reception or data management
• Excellent computer skills, (Microsoft office suite)
• Ukrainian min C1 - English min B2
• Autonomous, rigorous and with great sense of responsibility
• Clear and effective Communication, with high quality of empathy, patience and positive attitude