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Offre d'emploi Customer Service Representative Italian/English/Spanish à Vaud - La côte

Customer Service Representative Italian/English/Spanish

Achat / Logistique
  • Temporaire - Temps plein
  • Référence : INT-031625
  • Partager:

Détails

  • Région Vaud - La côte
  • Type de contrat Temporaire - Temps plein
  • Secteur d'activité Achat / Logistique

Introduction

For one of our clients, an American company active in biology/medicine and based in Geneva, we are looking for a :

Customer Service Representative with Italian, English and Spanish 100%

to start ASAP for a long-term temporary contract

Description de la mission

  • Manage incoming calls coming from Italy,
  • Deal with order processing through Oracle,
  • Manage goods delivery, billing, invoicing, credits, returns,
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Identify and assess customers' needs to achieve satisfaction,
  • Build sustainable relationships and trust with customer accounts through open and interactive communication,
  • Provide accurate, valid and complete information by using the right methods/tools,
  • Meet personal/customer service team sales targets and call handling quotas,
  • Keep records of customer interactions, process customer accounts and file documents,
  • Follow communication procedures, guidelines and policies.


Profil attendu

  • Italian mother tongue AND English/Spanish (C1)
  • Customer focused and service oriented,
  • Confirmed experience in a customer interfacing environment, with direct customer contact,
  • Excellent telephone skills with a pleasant manner, ability to adapt to difficult situations and confidently provide customers with the highest standard of service,
  • Strong command of MS Office AND Oracle,
  • Fully available for an immediate start.

Informations

  • Agence INTERIMAN - GENEVE
  • Publié le 3 août 2022
  • ConsultantKevin SOARES